Activity details

The activity details show everything about one run of a flow: whether it succeeded, its message and every item it processed. You open them by clicking a row in an activity log.

What you see

• At the top: Go back, arrows to the previous and next activity, Ask AI and, for a failed activity, Help with this error and Retry. An activity that was already retried shows Repeated instead.
• The name of the flow, the application and the status: Success, Failed, Warning, Pending or Debug.
• The start time, the ID and the Trigger of the activity.
• The message of the activity, colored by status.
• A block per processed item with its ID (for example an order number), Action and Status, its message and the data that was processed.

What you can do

• Retry: run a failed activity again. Solve the cause first, otherwise it fails again. After the retry, the activity shows Repeated.
• Help with this error: open the help about the application, with common errors and their solution. See also Records that fail.
• Ask AI: get an explanation of what went wrong, with probable causes and suggestions. AI can make mistakes, so check important information. Still stuck? Click Still stuck? Ask the AI assistant to continue in the AI assistant.
• Copy the time: click the start time to copy the date and time, useful when you contact support.
• Browse: use the arrows to go to the previous or next activity in the list.

Tips

• Read the message of each item, not only of the activity. It often names the field or value that caused the error.
• Common causes are a missing or wrong setting (Flow settings), a field that is not mapped (Data mapping), or a login of an application that no longer works (Applications).
• Contacting support? Mention the ID of the activity in your support ticket.