AI assistant

The AI assistant answers questions about your integrations, connections, errors and tickets. It checks the status of your account and answers right away. When it cannot help you, you create a ticket from the conversation.

What you see

• Your earlier conversations, with New conversation to start a new one. Conversations that led to a ticket or were solved are marked with an icon.
• The chat. A new conversation starts with "How can I help you?" and a few suggestions, such as "Are there any errors in my integrations?" and "Are all my connections still working?".
• My tickets and Create ticket at the top.

Ask a question

1. Click a suggestion, or type your question in the field Type your question… and send it.
2. The assistant shows what it is checking, and then answers.
3. Below an answer you may see Sources: with the help articles it used.
4. Rate the answer with Helpful or Not helpful.
5. Is your question answered? Click My question is answered.

Actions

Sometimes the assistant proposes an action, for example to retry a failed activity. Nothing happens until you click Confirm.

Create a ticket

Create ticket becomes available when the assistant cannot help you, for example when the question needs our support team, when it is about invoices or payments, or when you ask for our support team. You then see You can now create a ticket.

1. Click Create ticket.
2. The ticket form is filled in from your conversation. Check it, add what is missing and send it. The conversation is attached to the ticket.

See Creating a ticket.

Privacy

The assistant only sees the status of your account, never your orders, products, customers or invoices.

Start from a problem

On several pages you find Ask the AI assistant, for example next to a problem on the dashboard, after a failed connection test, or in the details of a failed activity. The conversation then starts with a question about that problem.

Tips

• Mention the integration or flow your question is about.
• The assistant can answer a limited number of questions per day. When the limit is reached, you can create a ticket.
• Do you want to ask about your orders or stock in Claude or ChatGPT? Use MCP.

Related articles

• Your support tickets
• Help and support