Your support tickets
See your questions to APIcenter or your partner with their status, open a ticket to read the replies, and ask a new question.
Updated November 9, 2026
The Tickets page lists your questions to APIcenter or to your partner, with their status. Open a ticket to read the replies and respond.
What you see
A table with per ticket:
- #: the ticket number.
- Subject: click it to open the ticket.
- Status: where the ticket stands, shown in a colour.
- Expert: who handles the ticket, APIcenter or your partner.
- Applications: the applications the ticket is about.
- Date created.
When you have not asked anything yet, you see "You have not asked a question yet."
What you can do
- Search in tickets: find a ticket by its subject, the expert or an application.
- Open a ticket by clicking its subject or the eye icon. See A ticket and its replies.
- Click Create ticket to ask a new question. See Creating a ticket.
- Click Ask the AI assistant for an answer right away. See AI assistant.
Tips
- Is there already a ticket about your question? Reply in that ticket instead of creating a new one.
- A question from Ask a billing question on the Billing page also becomes a ticket.
Related articles
Related articles
- Creating a ticket Ask APIcenter or your partner a question: choose the type, urgency and applications, and describe your question as specifically as possible.
- A ticket and its replies Read the conversation about your question, reply to the expert, choose which team members get an e-mail and see the ticket details.
- Support and professional services Choose a support plan, buy consultancy hours or an integration package, and manage your MCP package.
- Your purchased services See the consultancy hours and packages you bought, how many hours are still available and how much has been spent.
- A purchased service See the details of a purchased service: when it was bought, how much is left and which time was registered on it.