Help and support
Where to find help: the Help button on every page, explanations next to settings, the help center, the AI assistant, tickets and services.
Updated November 9, 2026
Do you have a question, or are you stuck? APIcenter offers help in several places. Start with the quickest option and move on when you need more.
Help on the page
- Help button: every page of the dashboard has a Help button. It opens an explanation of that page in a panel, so you can keep working.
- Explanations next to settings: many settings and fields have a short explanation below them, or a question mark you can click for more information.
- Manuals: under Support, Manuals gives step-by-step instructions for connecting your applications and setting up your flows.
The help center
Help center in the menu opens the whole help center in the same panel: search for a topic, or browse by category, such as Getting started or Applications. All help articles are also published in the public help center at help.apicenter.io.
AI assistant
The AI assistant answers questions about your integrations, connections, errors and tickets right away. It checks the status of your account. On several pages, for example next to a problem on the dashboard or in a failed activity, Ask the AI assistant starts a conversation about that problem.
Tickets
When you need our support team, create a ticket. See Creating a ticket and Your support tickets. For a question about an invoice or a payment, use Ask a billing question on the Billing page.
Services
Do you need more support, or help setting up an integration? Under Services you choose a support plan or buy consultancy hours. See Support and professional services.
Tips for a quick answer
- Mention the integration and the flow.
- Add an example, such as an order number, and the exact error message.
- Never send passwords or API keys.
Related articles
- What is APIcenter? APIcenter connects your webshop, accounting, ERP and other systems so orders, products, stock and invoices are exchanged automatically.
- Your first integration, step by step The route from a new account to a running integration: connect your applications, follow the five wizard steps and check the activity.
- The dashboard See at a glance how your integrations are doing, which problems need your attention and what was processed recently.
- Setting up your environment Right after you sign up, APIcenter prepares your account. This page is shown until everything is ready and then continues by itself.