Creating a ticket
Ask APIcenter or your partner a question: choose the type, urgency and applications, and describe your question as specifically as possible.
Updated November 9, 2026
On this page you create a support ticket: a question to APIcenter or to your partner. Be as specific as possible: the flow, an order number or the error message help us answer faster.
What you see
The form Your question with:
- Ticket for: APIcenter or your partner. Only shown when you work with a partner.
- Type of request: the kind of question, for example a request for information or for a change.
- Urgency: how much the problem affects you, from Nothing works to Inconvenience.
- Application 1 and Application 2 (optional): the applications the question is about.
- Subject: a short summary of your question.
- Comment/Question: your question or problem, with text formatting.
Create a ticket
- Choose the Type of request and the Urgency.
- Choose the application in Application 1. If two applications are involved, also choose Application 2; otherwise leave it at No second application.
- Write a clear Subject, for example the flow and the problem.
- Describe your question in Comment/Question: what you expected, what happened, and an example such as an order number or the exact error message.
- Click Send. You go to the ticket, where you follow the replies.
Click Cancel or Back to tickets to leave without sending.
Ticket from the AI assistant
When you create a ticket from a conversation with the AI assistant, the form is filled in from that conversation. Check it and add anything that is missing. The conversation is attached to the ticket. See AI assistant.
Tips
- Never put passwords or API keys in a ticket.
- Is there already a ticket about this question? Reply in that ticket instead. See Your support tickets.
Related articles
Related articles
- Your support tickets See your questions to APIcenter or your partner with their status, open a ticket to read the replies, and ask a new question.
- A ticket and its replies Read the conversation about your question, reply to the expert, choose which team members get an e-mail and see the ticket details.
- Support and professional services Choose a support plan, buy consultancy hours or an integration package, and manage your MCP package.
- Your purchased services See the consultancy hours and packages you bought, how many hours are still available and how much has been spent.
- A purchased service See the details of a purchased service: when it was bought, how much is left and which time was registered on it.