Your purchased services
See the consultancy hours and packages you bought, how many hours are still available and how much has been spent.
Updated November 9, 2026
The Overview page under Support shows the consultancy hours and packages you purchased, and how much of them is left.
What you see
- Available hours: the number of hours you can still use, or "No hours available".
- A table with per purchase: Date purchased, Description, Remaining, Spent and Status. In a team you also see Ordered by.
- "You have not purchased any services yet." when you have not bought anything yet.
What you can do
- Click a purchase, or its eye icon, to see the details and the time registered on it. See A purchased service.
- Click Purchase services to buy hours or a package. See Support and professional services.
Tips
- In the details of a purchase you see on which tickets the hours were spent.
Related articles
Related articles
- Your support tickets See your questions to APIcenter or your partner with their status, open a ticket to read the replies, and ask a new question.
- Creating a ticket Ask APIcenter or your partner a question: choose the type, urgency and applications, and describe your question as specifically as possible.
- A ticket and its replies Read the conversation about your question, reply to the expert, choose which team members get an e-mail and see the ticket details.
- Support and professional services Choose a support plan, buy consultancy hours or an integration package, and manage your MCP package.
- A purchased service See the details of a purchased service: when it was bought, how much is left and which time was registered on it.