Support and professional services
Choose a support plan, buy consultancy hours or an integration package, and manage your MCP package.
Updated November 9, 2026
On the Services page you scale up your support or get expert help with your integrations. At the top you see your current support plan, or "You don't have a support plan".
What you see
Three tabs:
- Support: the plans Support Basic, Support Professional and Support Premium, each with its price per month and what it includes.
- Consultancy: consultancy hours, integration packages when available, and a link to our partners.
- MCP: your MCP package for AI assistants.
Choose a support plan
- Open the Support tab.
- Click Purchase on the plan you want. When you already have a plan, the buttons are Upgrade or Downgrade, and your plan is marked Current.
- Accept the terms and confirm, see below.
When you switch plans, the message at the top shows when the switch takes place.
Buy consultancy hours
- Open the Consultancy tab.
- Under Consultancy hours, set the number of Hours with the minus and plus buttons. The card shows the minimum number of hours and the Total price.
- Click Purchase hours.
- Accept the terms and confirm. You go to a payment page.
Your hours then appear under Overview. See Your purchased services. An integration package under Integration packages is purchased in the same way. For questions about a specific application, click Find a partner.
Before you purchase
- If your billing address is incomplete, you are asked to complete it first.
- Read the important information about the service.
- Tick that you accept the Terms of Service and the Processing Agreement.
- Click Purchase.
MCP package
On the MCP tab you see your current package, how many questions were used and when the package renews. You choose, upgrade, downgrade or cancel it there. Only the owner of your APIcenter team can change the package. See MCP.
Related articles
Related articles
- Your support tickets See your questions to APIcenter or your partner with their status, open a ticket to read the replies, and ask a new question.
- Creating a ticket Ask APIcenter or your partner a question: choose the type, urgency and applications, and describe your question as specifically as possible.
- A ticket and its replies Read the conversation about your question, reply to the expert, choose which team members get an e-mail and see the ticket details.
- Your purchased services See the consultancy hours and packages you bought, how many hours are still available and how much has been spent.
- A purchased service See the details of a purchased service: when it was bought, how much is left and which time was registered on it.