A purchased service
See the details of a purchased service: when it was bought, how much is left and which time was registered on it.
Updated November 9, 2026
This page shows one purchased service, such as a block of consultancy hours or a package.
What you see
- The description and status of the purchase, and who ordered it (Ordered by).
- Date purchased.
- Remaining hours and Spent hours. For a package based on flows you see Remaining flows and Spent flows.
- For hours: Time registrations, a table with Logged on, Logged by, Spent hours, Description and Ticket.
What you can do
- Click a ticket in the Ticket column to open the ticket the time was spent on. See A ticket and its replies.
- Click Back to overview to return to your purchases. See Your purchased services.
Tips
- "No time has been registered on this purchase yet." means none of the hours have been used yet.
- Do you have a question about a registration? Reply in the ticket concerned, or create a new ticket.
Related articles
Related articles
- Your support tickets See your questions to APIcenter or your partner with their status, open a ticket to read the replies, and ask a new question.
- Creating a ticket Ask APIcenter or your partner a question: choose the type, urgency and applications, and describe your question as specifically as possible.
- A ticket and its replies Read the conversation about your question, reply to the expert, choose which team members get an e-mail and see the ticket details.
- Support and professional services Choose a support plan, buy consultancy hours or an integration package, and manage your MCP package.
- Your purchased services See the consultancy hours and packages you bought, how many hours are still available and how much has been spent.