A ticket and its replies
Read the conversation about your question, reply to the expert, choose which team members get an e-mail and see the ticket details.
Updated November 9, 2026
This page shows one support ticket: your conversation with APIcenter or your partner about this question.
What you see
- The subject and status of the ticket.
- The conversation: your Original question and all replies. Older messages are folded under Earlier messages: click to show them.
- The reply form Reply to with the name of the expert.
- Ticket details: Expert, Ticket number, Created on, Type and the applications.
- Notify team members, when your team has more than one member.
Reply
- Write your reply in the field Write your reply.
- Click Reply.
When you see that your session has expired, copy your message, refresh the page and paste it again.
Notify team members
Tick the team members who should also receive an e-mail when there is a reply. Your choice is saved automatically.
Closed tickets
You cannot reply to a closed ticket. You then see "This ticket is closed. Do you have a new question? Create a new ticket." See Creating a ticket.
Tips
- Add new information to this ticket instead of creating a new one.
- Click Back to tickets to return to the list. See Your support tickets.
Related articles
- Your support tickets See your questions to APIcenter or your partner with their status, open a ticket to read the replies, and ask a new question.
- Creating a ticket Ask APIcenter or your partner a question: choose the type, urgency and applications, and describe your question as specifically as possible.
- Support and professional services Choose a support plan, buy consultancy hours or an integration package, and manage your MCP package.
- Your purchased services See the consultancy hours and packages you bought, how many hours are still available and how much has been spent.
- A purchased service See the details of a purchased service: when it was bought, how much is left and which time was registered on it.