A flow is not running

Is a flow no longer processing anything? Open the flow: the title of the status block on the Activity tab tells you what is going on. See also Status and activity of a flow.

Flow is paused

On the dashboard: the name of the flow with is paused. The flow processes nothing until it is on again. You or a colleague paused it, or APIcenter did, for example because settings or data mapping are still needed.

1. Check the flow settings and the data mapping.
2. Click Resume Flow.

Flow is stopped

On the dashboard: the name of the flow with has stopped. There are two causes:

• Repeated errors: APIcenter stopped the flow, for example because it could not log in to an application or the application could not be reached. Find the error on the Activity tab and solve it. If it is about the login, see Connection to an application failed. Then click Resume Flow.
• No active subscription: choose a subscription with Choose subscription on the dashboard. See Billing.

Flow is waiting for the limit

On the dashboard: the name of the flow with is waiting for a limit, under Resolved automatically. The application temporarily received too many requests. APIcenter continues by itself at the moment the application indicates. The status block of the flow shows when that is. You do not need to do anything.

If this happens often, check whether the flow can run less often (How often), or ask the vendor of the application about the limit of your account.

Flow is archived

An archived flow no longer runs. Do you still need it? Create a support ticket.

Tips

• Run now only works when the flow is on. Use it to test right away whether the problem is solved.
• Jobs that were in the queue when the flow paused wait until you switch it on again.