Troubleshooting: where to start
Four steps to find out why an integration does not work: the dashboard, the failed activity, the message and the solution.
Updated November 9, 2026
Is an integration not working as you expect? These steps usually lead you to the cause quickly.
1. Look at the dashboard
Under Needs attention on the dashboard you see the problems in your account. Each problem has a button to the right place, and the link More information to the article about it. APIcenter solves the problems under Resolved automatically by itself.
2. Find the failed activity
Open the integration, go to the Activity tab and filter on Status Failed. Click a row to open the activity details.
3. Read the message
The message of the activity and of each item usually says what went wrong, often with the field or value that caused the error. Click Ask AI for an explanation of this error, or Help with this error for the help about the application.
4. Solve the cause and retry
The solution depends on the kind of error:
- APIcenter cannot log in to an application: see Connection to an application failed.
- A flow is stopped, paused or waiting for a limit: see A flow is not running.
- Records could not be processed: see Records that fail.
Then click Retry in the activity details.
Still stuck?
Ask the AI assistant or create a support ticket. Mention the ID of the activity, so we can look at it right away.
Related articles
- Connection to an application failed APIcenter can no longer log in to an application. Why it happens, what APIcenter does by itself and how you reconnect.
- A flow is not running What it means when a flow is paused, stopped, waiting for a limit or archived, and how you get it running again.
- Records that fail Which errors APIcenter retries automatically, which errors you solve yourself, and how you retry a failed record.